Write with a little context: your role, the task that is slow, and whether you are asking for yourself or for a team. I read every message. I reply personally, usually within one working day.
+65 6871 4209
[email protected]
Mon–Fri 10:00–19:00
Sat 10:00–15:00
Sun closed
Take the Circle Line to one-north. From the station it is about a six-minute walk to 79 Ayer Rajah Crescent. There is parking in the building. For evening courses the lobby is still open at 19:00. If you are joining online I send the link the day before.
I reply personally, usually within one working day.
I look at the task you described and at the course you picked, if you picked one. If the work is a better fit for a private cohort, or for no course at all, I will say so. I do not send an automatic acknowledgement; the first mail you get is from me.
For a public seat I tell you the next dates I can run, the fee, and whether an online place is free. For a team I suggest a scoping call. If I need a redacted sample before I can advise, I will ask for that rather than guess.
A seat is held when the fee arrives, or when the private-work deposit arrives. I can invoice a company. I do not ask for card details through this form. If you go quiet, I will not chase you with a sequence of mails.
Ring +65 6871 4209 while I am in. That is Monday to Friday, 10:00–19:00, and Saturday 10:00–15:00. Sunday the classroom is closed and I do not pick up. If you reach voicemail, leave a number; I call back in those same hours.